Terms of Service

Welcome to AskCarlos.ca (“we,” “our,” or “us”). By accessing or using our website, services, or tools (collectively, the “Services”), you agree to these Terms of Service (“Terms”). Please read them carefully before using AskCarlos.ca.

Overview

AskCarlos.ca provides on-demand technology consulting, systems integration, and technical support services for individuals, businesses, and real estate professionals. Your use of our Services means you accept and agree to comply with these Terms, along with our Privacy Policy.

Eligibility

You must be at least 18 years old or the age of majority in your province or territory to use our Services. By using our site, you confirm that any information you provide is accurate and up to date.

Scope of Services

AskCarlos.ca offers:
- Technology setup, troubleshooting, and consulting
- Systems integration and automation
- AI and business optimization solutions
- Technical support for real estate professionals and small businesses
We may modify, suspend, or discontinue any service at any time without prior notice.

Consultations and Appointments

When booking a consultation or service through our scheduling tools, you agree to:
- Provide accurate contact and payment information
- Attend at the scheduled time or provide at least 24 hours’ notice for cancellations
- Understand that consultation fees are non-refundable once rendered

Payments and Billing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
Payments are processed through secure third-party systems. You agree that:
- Fees must be paid before or at the time of service
- Subscription or ongoing services may renew automatically unless cancelled
- You are responsible for any applicable taxes (including HST)
We are not responsible for third-party payment errors or transaction delays.

Intellectual Property

All content on AskCarlos.ca — including text, graphics, logos, videos, and software — is the property of Ask Carlos Technology Solutions and protected by copyright law. You may not copy, modify, or distribute our materials without written consent.

Acceptable Use

You agree not to:
- Use the Services for unlawful or fraudulent purposes
- Attempt to hack, disrupt, or gain unauthorized access to our systems
- Misrepresent your identity when communicating with our team
- Use our content for resale or unauthorized commercial purposes
We reserve the right to terminate access for misuse.

Third-Party Services

Some of our Services may integrate with third-party tools (e.g., Google Workspace, GoHighLevel, Twilio, Zoom). We are not responsible for their performance, availability, or policies. Use of such services is governed by their own terms.

Disclaimers

Our Services are provided “as is” and “as available.” AskCarlos.ca makes no guarantees regarding:
- Continuous or error-free operation
- Compatibility with all devices or systems
- Specific business results or outcomes
You are responsible for verifying that our advice or automation fits your needs before implementation.

Limitation of Liability

To the fullest extent permitted by law, AskCarlos.ca and its affiliates are not liable for:
- Indirect, incidental, or consequential damages
- Data loss, downtime, or business interruption
- Errors caused by third-party software or user misuse
Our total liability shall not exceed the amount you paid for the affected service.

Privacy and Data

We handle personal information in accordance with applicable Canadian privacy laws. Details are outlined in our upcoming Privacy Policy. By using our Services, you consent to the collection and processing of your data as described there.

Termination

We may suspend or terminate your access to Services if you:
- Violate these Terms
- Engage in fraudulent or abusive activity
- Fail to pay for Services
Upon termination, your right to use AskCarlos.ca ceases immediately. Outstanding balances remain payable.

Changes to Terms

We may update these Terms from time to time. Any changes will be posted here with a new “Last Updated” date. Continued use of our Services means you accept the revised Terms.

Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. Any disputes will be resolved in Ontario courts.

Contact Us

Ask Carlos Technology Solutions
Email: [email protected]
Website: https://askcarlos.ca